Frontline Consulting Services Inc. (FCS) and Oracle Enter into a BPO Agreement Offering Demand Signal Management Solutions

Relationship will provide hosting, managed services, and retail data management expertise for an end to end solution

Frontline Consulting Services Inc. (FCS), a leading IT Solutions provider, announced today that it has entered into an agreement with Oracle to provide Business Process Outsourcing (BPO) services for Oracle® Demand Signal Repository. These BPO services expand upon FCS's current services for Oracle Demand Signal Repository, marketed under the RetailSignal brand (see

FCS contributes substantial experience in driving multiple successful Oracle Demand Signal Repository implementations in Global 500 and global mid-market companies. FCS has been providing services in a traditional consulting model for Oracle Demand Signal Repository, and now this agreement enables FCS to also offer a subscription-based model, powered by the Oracle BPO license program. With this new RetailSignal offering, consumer product companies can outsource IT infrastructure, application administration, and retail data management, allowing them to focus their resources on using demand data to improve business performance. FCS will be the first company to provide Oracle Demand Signal Repository in a fully hosted BPO model with multiple support offerings.

FCS has deep domain knowledge in the key areas of capturing, cleansing and harmonizing multiple downstream demand data sources as well as providing key dashboards, metrics and reports to consumer product companies, thereby driving the power of Oracle Demand Signal Repository insights to all functional areas including category management, sales, marketing, supply chain and finance.

"Our solutions for Oracle Demand Signal Repository provide a complete and innovative Enterprise Demand Signal Management offering to our clients," said Vikram Takru, Vice President, FCS. "Our RetailSignal services bring these solutions together to empower consumer product companies to make real advances in measuring trade promotion effectiveness and enabling demand-driven supply chain optimization. Fundamentally, we're helping our customers to win at the shelf."

"We strive to offer our customers more choices when it comes to leveraging Oracle software. Working with FCS, we are pleased to provide consumer product companies the option of an Oracle Demand Signal Repository BPO service in addition to the traditional on-premise deployment model," said Tibor Beles, Vice President, Oracle BPO. "FCS has proven its capabilities and domain expertise with joint customers, and is an excellent choice to work with on this new service."

FCS's subscription-based Oracle Demand Signal Repository solution (BPO powered by Oracle) enables consumer product companies to use the state-of-the-art Oracle Demand Signal Repository to leverage multiple external demand signals, including retail point of sale data, syndicated market data, customer DC inventory, store inventory, external causal and data indices, such as weather, cold and flu, and many others. Oracle Demand Signal Repository enables companies to measure and improve trade promotion effectiveness, perform category management, improve supply chain performance, and work more effectively with retailers in a model that maximizes profits and reduces TCO.

FCS has addressed the challenge of integrating data from disparate sources by building 100+ retailer-specific adapters including adapters for standard EDI, syndicated, and other standard data signal sources that integrate multiple data elements seamlessly into Oracle Demand Signal Repository. In addition to offering this groundbreaking capability, FCS has also taken business intelligence innovation to a new level by developing the SurfBI framework, which enables consumer product companies to leverage their Oracle Demand Signal Repository information on the Apple iPad, Android devices and large touch-screens.

FCS is a Platinum-level member of Oracle PartnerNetwork, and BI Pillar Initiative Partner, with the experience required to ensure rapid implementations from design to go-live, hosting and managed services. FCS's proven methodology for Oracle Demand Signal Repository ensures that the solutions are rolled out quickly and effectively.

About Frontline Consulting Services Inc. (FCS)

FCS, with world headquarters in Charlotte, North Carolina, is a Systems Integration and Product Development company that helps businesses globally to utilize technology and improve their core businesses process. A member of Oracle Partner Network, FCS designs, builds and deploys world-class solutions on the Oracle Platform. FCS has extensive experience in the fields of Enterprise Applications, Business Process Integration, Product & Application Development and Business Process Outsourcing. Strategic verticals for FCS include Consumer Goods, Retail, Manufacturing, Financial Services, Insurance, Energy, Utilities, Public Sector and Higher Education. For more information:, and


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